Terms of Service

About these terms

These terms cover use of zahamedsolutions.com, operated by ZahaMed Solutions LLC ("we," "us," or "our"). Please read them before using the website or sending an inquiry. Use the contact page if you have a question about these terms.

Additional written terms may apply to services provided to a practice. Any separate service agreement governs the services it covers, including any agreed order of precedence if documents differ.

Website information and service inquiries

The website describes medical billing and revenue cycle support and provides general educational content. It is not a patient portal, a medical-record submission system, or a place to process payments.

A contact form, audit request, email, or website visit does not by itself create a client relationship, engage us to perform work, or confirm a service commitment. Service scope, fees, responsibilities, timelines, confidentiality, and relevant data-handling arrangements must be agreed separately.

We may ask for further information before deciding whether and how to assist. Only share sensitive records through a channel and arrangement agreed for that purpose.

General content and illustrative examples

Articles and other website content provide general information about billing operations. They are not individualized medical, legal, tax, accounting, or payer-specific coding advice. Requirements can change and can differ by payer, contract, specialty, and jurisdiction.

Check the current requirements relevant to your circumstances before acting. Illustrative claim routes, dashboards, metrics, examples, and process descriptions are not live patient or billing records. They do not guarantee a particular payment, collection rate, denial reduction, savings amount, or implementation time for your practice. Any service-level commitment must be agreed in writing.

Your inquiries and submissions

Provide accurate contact information and only submit information you are entitled to share. If you contact us for a practice or another organization, you should have authority to make that inquiry.

Keep patient identifiers, medical or insurance records, payment-card details, passwords, and other sensitive information out of public forms. Do not use an inquiry form to submit a claim, lodge a time-sensitive payer appeal, or transmit material that requires a separately agreed secure channel.

We may use your submission to respond, assess the request, and manage related follow-up as described in the Privacy Policy. You remain responsible for the content you submit and the permissions needed to share it.

Acceptable use

Use the website lawfully and respect other users and systems. You must not:

• Impersonate another person or submit fraudulent, misleading, or abusive inquiries.
• Send spam, malicious code, or material that infringes another person's rights.
• Attempt unauthorized access to administrator tools, accounts, customer records, or infrastructure.
• Bypass authentication, request limits, or other security controls.
• Use automated activity that disrupts or overloads the website or interferes with its operation.

We may restrict access or decline submissions reasonably associated with abuse, security concerns, or unlawful use.

Administrator access

Administrator tools are for authorized users only. Keep sign-in details confidential, use only the access provided to you, and sign out when appropriate. Do not share an account or attempt to use another person's session.

Report suspected account compromise through the contact page without including passwords or session credentials. We may suspend or revoke access to protect the website, its records, or affected users.

Content and intellectual property

The website's branding, original text, designs, and other materials are owned by ZahaMed Solutions LLC or used with permission, except where a different owner or license is identified. Third-party materials, fonts, and resources remain subject to their applicable rights and licenses.

You may read the public website, share links to it, and make reasonable copies for personal or internal business reference, subject to applicable law and third-party rights. Obtain permission before selling or substantially republishing our original materials or presenting them as your own. Do not imply that we endorse your organization or use our marks in a misleading way.

External resources

Links to government, payer, or other third-party resources are provided for convenience. We do not control their content, availability, or practices. Review the applicable terms and privacy notices when using those resources.

Availability and changes

We may update, correct, replace, or withdraw website content and features. The website and its general information are provided on an "as available" basis, to the extent permitted by applicable law. We do not guarantee uninterrupted access, error-free content, or compatibility with every device or third-party service.

If a form cannot confirm a submission, it will show an error. A timeout can leave the outcome uncertain; contact the team before repeatedly submitting the same request. Keep your own copies of information you need.

Responsibility and your legal rights

To the extent permitted by applicable law, ZahaMed Solutions LLC is not responsible for indirect or consequential losses arising from use of this public website, reliance on its general information, or interruptions outside our reasonable control.

Nothing in these terms excludes or limits liability, remedies, or rights that cannot lawfully be excluded or limited. Mandatory legal protections continue to apply. Responsibilities for separately contracted billing services are addressed in the relevant agreement.

Privacy

Our Privacy Policy explains the information handled through website inquiries, technical security controls, administrator sign-in, and privacy requests. Read it before providing personal information.

Updates and contact

We may revise these website terms as the website or applicable requirements change. Updated terms will be posted here with a revised effective date. Any changes are subject to applicable legal requirements and do not replace the terms of a separate signed agreement.

For questions or a concern about the website, contact ZahaMed Solutions LLC through the contact page. Include enough detail for us to understand the issue without sending sensitive records.